General Terms and Conditions (GTCs)

General

These General Terms and Conditions ("GTCs") of **Performance Coffee** will apply to each order for products (including JURA coffee machines, accessories, maintenance/cleaning products, and coffee beans) and services (including machine sales, delivery, setup, installation, and machine maintenance/repairs).

By using the Performance Coffee website located at performancecoffee.co.za (https://performancecoffee.co.za/), you are deemed to have accepted these GTCs.

The GTCs in the version applicable at the time you place your Order with Performance Coffee will apply to that Order. Performance Coffee reserves the right to amend these GTCs at any time, and any changes will be effective for all subsequent Orders.

Registration & Account

You may choose to register for an account on the Performance Coffee online store or place your Order without registering. You undertake to provide complete, accurate, and up-to-date personal details when placing your Order. Performance Coffee accepts no liability for failed delivery or communication issues resulting from incomplete or incorrect information provided by you.

You are responsible for keeping your account details, username, and password secure. Performance Coffee accepts no liability for any unauthorized use of your login details. Performance Coffee reserves the right to delete customer accounts or block access at any time without prior explanation.

Orders & Product Availability

Any Order placed by you through the Website constitutes an offer to purchase Products or Services from Performance Coffee for the price specified on the Website at the time of the Order. All Orders are subject to stock availability and receipt of payment.

Once an Order has been received, you will receive confirmation of receipt. Performance Coffee reserves the right to accept or reject any offer at any time without explanation.

Depictions & Accessories:

Unless specifically stated, any accessories depicted with Products are not supplied automatically with the machines. Care products, cleaning supplies, and coffee beans must be purchased separately unless included as part of a explicit promotional bundle.

Modifications:

Configurations, availability, and prices on the Website are subject to change without notice. Performance Coffee accepts no liability for typographical or pricing errors on the Website. Slight color variations may occur due to display or monitor settings.

 Pricing & Payment

All prices published on the Website are in South African Rands (ZAR) and include Value Added Tax (VAT) where applicable. Offers on the Website apply to customers placing Orders within South Africa.

Payment Options:

Payment must be made through any of the approved payment methods indicated on the Website checkout page.

Processing:

The confirmed purchase price and any applicable delivery fees will be displayed and charged when the Order is submitted. Performance Coffee will not dispatch any Products or schedule machine setup/service until funds have fully cleared.

Delivery & Area Coverage

Performance Coffee is a Durban-based business directly servicing the greater Durban area and surrounding regions.

Delivery Regions:

Direct service and delivery cover the greater Durban area, extending north towards Richards Bay, south to Port Shepstone, and inland to Pietermaritzburg.

Free Delivery:

Free delivery applies exclusively to orders delivered within the greater Durban area for order values exceeding **R600**. Orders below this threshold or outside the standard delivery area may incur standard courier/shipping charges.

Inspection upon Delivery:

Upon receipt, all Products must be inspected immediately to ensure they match your Order, are complete, and have not been damaged in transit. Any incorrect, incomplete, or damaged shipments must be reported to Performance Coffee within 24–48 hours of receipt.

Machine Installation, Setup & Maintenance Services

Performance Coffee sells, delivers, sets up, installs, and services JURA Automatic Coffee Machines.

Installation:

Machine setup and installation services are performed as agreed upon purchase or scheduling.

Maintenance & Repair Services:

Performance Coffee provides machine servicing for existing JURA machines. Turnaround times provided for repairs or services are estimates. Customers will be notified of service progress and completion.

Risk and Title

Risk of loss or damage to Products, as well as ownership (title) of the Products, passes to you upon delivery to your specified address or collection from our showroom.

Cancellations & Modifications

Please carefully review your Order details prior to confirmation. Performance Coffee will not be responsible for errors made during the ordering process. Once an Order has been placed and processed, cancellations or modifications can only be accepted with Performance Coffee's prior written consent.

Returns & Refunds

You may return unused Products to Performance Coffee provided that:

1. The item is returned undamaged and unused, in its original packaging.
2. The return request is submitted within 7 days of the delivery/invoice date.
3. Proof of purchase/delivery slip is attached.

Exceptions:

Used cleaning products, opened coffee bean bags, or used coffee machines cannot be returned unless covered under official manufacturer warranty evaluation or defect claims.
* **Return Shipping Costs:** Unless the item delivered was incorrect or defective, you are responsible for the delivery costs associated with returning the Products to Performance Coffee.

Warranties & Liability

Performance Coffee is an Authorized Distributor for JURA Coffee Machines.

Manufacturer Warranties:

JURA machines sold through Performance Coffee are covered under standard JURA Warranty policies. Warranty claims will be handled in accordance with official manufacturer terms.

Limitation of Liability:

Except as expressly set out in these GTCs or covered by mandatory statutory consumer protections (such as the Consumer Protection Act of South Africa), Performance Coffee accepts no implicit warranties regarding merchantability or fitness for a particular purpose beyond standard manufacturer coverage. Performance Coffee’s total liability arising out of or in connection with any Product or Service shall be limited to the purchase price paid for that Product or Service.

Contact & Business Details

For queries regarding these terms, orders, or services, please contact Performance Coffee directly:

Address: Unit 6, Mone JePaul, 26 Aloefield Cres, Umgeni Business Park, Durban, 4001

Phone: 031 312 4116
Mobile / Showroom (Westville - By Appointment): 082 783 2321
Email: coffee@performancecoffee.co.za
Website: performancecoffee.co.za